Employment at Bargaincell

Employment at Bargaincell

About Us:

At Bargaincell, we are one of the most successful privately-held consumer e-commerce companies and selling on multiple channels in the US.  It competes in the multi-billion dollar consumable item industry and is growing revenue at more than 70~100% each year.  The Company is on-track to generate positive revenue still even at this economy down time and profitable.

Our vision is to expand significantly over the next several years and this is an exciting time to join a smart, passionate team and a fast growing company to help shape its strategy and lead the development and execution of major parts of its growth plans.

Hiring for:

1. Photography / Designer – Temp  Full Time

2. Customer Service Specialist / eCommerce  / Order Processing   – Full Time

Submit Resume to HR@BlueBargain.com and Please put subject as the job opening title.

1. Photography / Designer – Temp  Full Time

A qualified candidate must have experiences in Photography which includes but not limited to designs etc. Need to have eye for photo angles, clarity of images, color correction, and more.

Primary Job:

  • Take Picture
  • Crop and render Images
  • Design

Job Qualifications

Programs: Photoshop, Illustrator, Dreamweaver, FTP

Knowledge of basic HTML

Please submit two art pieces along with resume

Will need portfolio during interview.

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2 . Customer Service Specialist / eCommerce  / Order Processing   – Full Time

A qualified candidate must have experiences in customer services including but not limited to Q/A, Live Chat, Review, technical supports, Levels 2 RMA, Order Processing, ecommerce, follow-up review with customer, ROI work etc.

Primary Job

•                     Handle customer service calls and complaints including issues relating to return, exchanges, policy and back order.

•                     Use judgment and guidelines provided by Bargaincell to properly provide credits and escalate issues

•                     Handle customer and stylist questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email.

•                     Communicate with customers and using web-based tools and demonstrate professional proficiency in typing and grammar.

•                     Follow up an provide thorough, closed loop service on issues that cannot be addressed in a single call

•                     Appropriately document all transactions and pertinent interactions.

•                     Adhere to structured workday schedule to provide maximum incoming call coverage.

•                     Meet or exceed monthly productivity

•                     Perform other duties as assigned by management. Skills and requirement

Job Qualifications

•                     Associate’s Degree or equivalent work experiences

•                     3+ years’ experience in a customer service or sales call center.

Knowledge & Computer Skills

•                     Ability to use a desktop computer system

•                     Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

•                     Excellent typing skills

•                     Demonstrates an ability to successfully navigate websites

•                     Ability to successfully adapt to changes in their environment

Communication Skills

•                     Ability to communicate (orally & written) correctly and clearly with all customers

•                     Excellent documentation skills

•                     Good comprehension skills– ability to clearly understand and state the issues customers present

•                     Ability to concentrate – follow customer issue without distraction to resolution

•                     Good composition skills– ability to compose a grammatically correct, concise, and accurate written response

•                     Work successfully in a team environment as well as independently

Customer Focus

•                     Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.

•                     Ability to empathize with and prioritize customer needs

•                     Demonstrable interpersonal skills with a diverse customer base

•                     Demonstrable conflict resolution, negotiating, and de-escalation skills

•                     Demonstrate ownership to resolve challenging customer issues, escalating when necessary

•                     Ability to determine customer needs and provide appropriate solutions

Problem Solving Skills

•                     Demonstrable ability to use judgment and logic to determine issue resolution

•                     Demonstrable ability to research complex issues using multiple systems

•                     Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned

•                     Ability to approach problems logically & rationally

•                     Action oriented and self disciplined

•                     Organized and detail oriented

•                     Ability to quickly & effectively prioritize work time in various departments to meet business need

•                     Ability to maintain composure in highly escalated situations.

Work Habits

•                     Maintain regular and reliable attendance, including daily schedule as assigned.

•                     Flexible with working schedule; may be expected to work weekends, holidays/events as dictated by business need; most often occurring in the weeks surrounding the Christmas holiday season.